1. Who we are
This website is operated by Rankshelfbriskly Garden Planning Ltd, a company registered in England and Wales under company number 15482736, with its registered address at Unit 4, Mossgate Yard, 18 Clayfield Road, Bristol BS3 4QT, United Kingdom. We are the data controller for personal data processed through this website.
2. Data we collect
We aim to collect as little as possible.
- Calculator inputs: garden measurements, plant choices and watering settings are processed in your browser. They are not sent to our servers.
- Contact messages: if you contact us, we receive your name, email address, the topic you choose and the content of your message.
- Technical data: our hosting provider may log standard information such as IP address, browser type, pages requested and time of request, for security and reliability.
- Analytics data: only if you consent, aggregated information about how pages are used, such as which calculators are most visited.
3. How and why we use data
We use contact details to reply to your enquiry (legal basis: legitimate interests, or steps prior to a contract). We use technical logs to keep the site secure and working (legitimate interests). We use analytics only with your consent, which you can withdraw at any time. We do not sell personal data and we do not use it for automated decision-making or profiling.
4. Cookies and local storage
We store your cookie choice in your browser's local storage so the banner does not reappear on every page. Analytics and functional cookies are only used if you accept them. Full details, including a table of cookies and how to opt out, are in our Cookie Policy.
5. Third-party processors
We use carefully chosen service providers who process data on our behalf under written agreements:
- Website hosting provider, to serve pages and keep security logs.
- Email service provider, to receive and answer messages sent to our addresses.
- Analytics provider, only where you have consented, configured to minimise data collected.
Where a processor handles data outside the UK or European Economic Area, we rely on recognised safeguards such as adequacy regulations or standard contractual clauses.
6. Retention
Contact correspondence is kept for up to 24 months after our last exchange, then deleted unless we need it for a legal claim. Server logs are kept for up to 30 days. Analytics data is kept in aggregated form for up to 26 months. Your cookie choice stays in your browser until you clear it.
7. Your rights under UK GDPR and EU GDPR
You have the right to access your personal data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting earlier processing. You may also complain to the UK Information Commissioner's Office at ico.org.uk or to your local supervisory authority.
8. Your rights under the CCPA
If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioural advertising. We will not discriminate against you for exercising these rights.
9. Security
We use encrypted connections, access controls and reputable providers to protect data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Children
This site is aimed at adults. We do not knowingly collect personal data from children under 13.
11. Data protection contact
Our Data Protection Officer can be reached at [email protected] or by post at our registered address, marked "Data Protection Officer". We aim to respond to all rights requests within one month.
12. Changes to this policy
We may update this policy when our practices or the law change. The date at the top shows when it was last revised.